SHIPPING AND RETURNS
SHIPPING
We aim to dispatch all goods that are in stock within 2-3 days from the order date; If you need the items sooner than this please drop us an email and we will do our best to accommodate this for you. Where applicable the customer is responsible for any duty and taxes that may occur.
RETURNS
If you wish to return an item for some reason, please notify us as soon as possible at info@matildagoad.com. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility, we therefore suggest you use a tracked postage service with insurance.
If you wish to return an item for some reason, please notify us as soon as possible at info@matildagoad.com. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility, we therefore suggest you use a tracked postage service with insurance.
Address:
Matilda Goad Ltd,
22 Walters Workshops,
249-251 Kensal Road,
London,
W10 5DB
22 Walters Workshops,
249-251 Kensal Road,
London,
W10 5DB
Many of the goods are handmade often using organic materials therefore they are of a delicate nature and may vary slightly between orders. Should there be any damage to the items in your order when it arrives please notify us immediately and we will endeavour to replace this as quickly as possible.