SHIPPING AND RETURNS

 Shipping

Estimated Delivery Times
United Kingdom: 1-3 days
Europe: 3-5 days
USA: 3-5 days

We aim to dispatch all goods that are in stock within 1-3 days from the order date, 3-5 days for international shipments; if you need the items sooner than this please drop us an email and we will do our best to accommodate this for you. 

International Orders

Our shipping prices at checkout do not include any local customs and duties charges and will be held liable for any charges that may occur.

VAT is deducted at checkout on International orders.

Shells

Please note we are only able to ship Shells to UK based addresses. If you are an international customer you will need to remove it from your basket prior to receiving a shipping quote for any other items in your order. 

Pre Orders

Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible.

We do not offer split shipments so your order will ship in full once the pre-ordered item is back in stock. Please bear any delays from this in mind when ordering. 

Returns

 Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance and ship back in original packaging.

We are unable to refund on any orders that are returned to us damaged.

If returning lighting, please ensure plugs are wrapped separately to protect the base and prevent damage.

Exchanges

If you wish to exchange an item for some reason, please notify us as soon as possible at info@matildagoad.com and we can assist. Goods must be sent back within 14 days of receiving the items.

Many of the goods are handmade often using organic materials therefore they are of a delicate nature and may vary slightly between orders and have slight differences to images. Should there be any damage to the items in your order when it arrives please notify us immediately and we will endeavour to exchange this as quickly as possible.