We aim to dispatch all goods that are in stock within 2-3 days from the order date, 3-5 days for international shipments; If you need the items sooner than this please drop us an email and we will do our best to accommodate this for you.
Please note that due to the current circumstances caused by COVID-19 we are working on a 3-5 day delivery window.
Our shipping prices at checkout do not include any local customs and duties charges and will be held liable for any charges that may occur.
Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible.
Attn: Matilda Goad
Unit 8, Kwikform Building, Hales Industrial Park
Rowleys Green Lane
If you wish to return an item for some reason, please notify us as soon as possible at firstname.lastname@example.org. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance.
Many of the goods are handmade often using organic materials therefore they are of a delicate nature and may vary slightly between orders. Should there be any damage to the items in your order when it arrives please notify us immediately and we will endeavour to replace this as quickly as possible.