SHIPPING AND RETURNS

SHIPPING

We aim to dispatch all goods that are in stock within 2-3 days from the order date, 3-5 days for international shipments; If you need the items sooner than this please drop us an email and we will do our best to accommodate this for you. Where applicable the customer is responsible for any duty and taxes that may occur.

Please note that due to the current circumstances caused by COVID-19 we are working on a 3-5 day delivery window. 

 

Attn: Matilda Goad

Unit  7 - 8 Hales Industrial Park

Rowleys Green Lane 

Coventry

CV6 6AT

 

If you wish to return an item for some reason, please notify us as soon as possible

at info@matildagoad.com. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility, we therefore suggest you use a tracked postage service with insurance.

 

Many of the goods are handmade often using organic materials therefore they are of a delicate nature and may vary slightly between orders. Should there be any damage to the items in your order when it arrives please notify us immediately and we will endeavour to replace this as quickly as possible.