SHIPPING AND RETURNS

SHIPPING

We aim to dispatch all goods  that are in stock within 2-3 days from the order date; If you need the items sooner than this please drop us an email and we will do our best to accommodate this for you. Where applicable the customer is responsible for any duty and taxes that may occur.
RETURNS
Attn: Matilda Goad
Unit 6 Hales Industrial Park
Rowleys Green Lane 
Coventry
CV6 6AT
If you wish to return an item for some reason, please notify us as soon as possible
at info@matildagoad.com. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility, we therefore suggest you use a tracked postage service with insurance.
 
Many of the goods are handmade often using organic materials therefore they are of a delicate nature and may vary slightly between orders. Should there be any damage to the items in your order when it arrives please notify us immediately and we will endeavour to replace this as quickly as possible.